Steam Refunding Issue

[GordonRamsay]

Hello,

I had purchased Kenshi on Jan 7th and as this game is very detailed and finely crafted, it turned out the game wasn't for me. I had requested a refund on Jan 8th for $29.99. I had contacted Steam support which told me that you, (Lo-Fi Games) have not yet reviewed my request yet and that it is not their fault.

Thus, I am attempting to contact you directly for why as it meets all the requirements and it has been 16 days pending. I believe I've been patient long enough.

Could you please refund me?

I know you'll need specifics, please message me for them. I will only reply to Official Staff of course.

Thank you.

[Koomatzu]

Hi,

Unfortunately we have not received any request from Steam regarding this, in fact we've never had to review refunds at all before. As our distributor, Steam always handles this and we have no part in that process.

I'm sorry to say I have no way of helping with this as it's outside of our control and we don't have access to customer orders. All I can suggest is trying a different contact method through Steam support, as their response so far to you sounds very abnormal.